Help and contact

Write to us at contact@klapday.com. We answer every message, usually within two working days.

I changed phone, or reinstalled the app

On the welcome screen, choose "I already have an account" and enter your recovery code. You find this code in the app, under Settings, "Your recovery code". Write it down: it is the only key to your account, because Klapday asks for no email and no password.

My Premium or my paid event does not show

Open Premium in the settings and touch "Restore my purchases". Premium follows your Klapday account, on Android and on iPhone. If it still does not show, write to us with the date of the purchase.

Cancel a subscription

Subscriptions are cancelled in your Google Play or App Store account, under Subscriptions. Deleting the app does not cancel a subscription.

Report a clip or a person

Touch the three dots on a clip, or on a member in the group settings, then Report or Block. Reports are read by a person.

Delete my account

In the app: Settings, Delete my account. Without the app: see this page.